Customer Service Representative

What Timken makes possible begins with you.
Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.

Timken Gears and Services Philadelphia Gear brand is seeking a Customer Service Representative based out of our Mokena, IL regional service center. This position supports all customer-related activities related to in-house orders as assigned.

Essential Responsibilities:

• Gather and record cost information from historical data, supplier quotes, and internal manufacturing resources; create cost estimates and apply appropriate margins to costs to create quotes


• Work with production and engineering departments to understand scope of Inspect & Repair orders to develop quotes and inspection reports


• Ensure consistent cross-regional pricing is applied to quotes using history


• Ensure that customer commercial terms & conditions and quality requirements are properly negotiated and included in order entry information and that the service center complies with those requirements


• Support Supply Chain activities, expedite and purchase items as required


• Primary liason maintaining relationships between Sales/ Customers and internal production resources


• Coordination of customer requirements (visits, documentation, etc.) based on customer requests


• Understand and communicate order status as necessary, working with Engineering and Production to achieve On Time Delivery 


• Function in a teamwork atmosphere for all endeavors 

Technical/ Functional Skills:

• Teamwork approach 


• Strong analytical skills including the ability to analyze and interepret data 


• Ability and inclination to solve problems


• Continuous improvement mindset 

Basic Qualifications:

• Applicant must have a bachelor's degree and a minimum of 3 years' of customer service experience, or high school diploma and 5+ years' of experience 


• Proficient in Microsoft Office software


• Strong written and verbal communication skills 


• Working knowledge of ERP systems, preferably Epicor 

All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.