Customer Service Representative

About Arcticom, LLC

Arcticom, LLC provides network and systems administration, enterprise architecture and resource planning, certification and accreditation, software design, programming, maintenance of telecommunications and land mobile radio equipment and systems, help desk support and IT transformation services among other services.

About this position: Customer Service Representative         Location – Anchorage, AK

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned. To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Applicants will be notified via phone or email within ten (10) business days of submittal.

Essential Duties & Responsibilities

• Greet and assist walk-in customers in a professional and timely manner; address inquiries and direct visitors to the appropriate staff member as needed.


• Answer, screen, and route incoming telephone calls based on customer needs; take accurate messages and ensure timely follow-up.


• Accept, sort, and distribute mail and packages; coordinate with carriers as required.


• Maintain the cleanliness and organization of the office space, lobby, and common areas.


• Perform administrative tasks as assigned, including data entry, filing, document preparation, and scheduling support.


• Support basic office supply management and inventory of reception materials.


• Assist with scheduling appointments and coordinating visitor access when required.


• Maintain confidentiality of company and customer information in accordance with company policies.


• Perform other duties as assigned to support office operations.

Required (Minimum Necessary) Qualifications

• Education Requirements: High school diploma or equivalent required.


• Level of Experience Requirements:


• 1+ years of experience in customer service, reception, or administrative support preferred.


• Proficiency with Microsoft Office Suite (Outlook, Word, Excel) and standard office equipment.


• Ability to pass a background check as required for the position.

Knowledge, Skills, Abilities, and Other Characteristics

• Strong verbal and written communication skills with a professional phone and in-person demeanor.


• Ability to multi-task in a fast-paced environment and prioritize competing demands.


• Strong organizational skills and attention to detail.


• Ability to work independently with minimal supervision while supporting a team environment.

Preferred

• Experience in a government contracting, professional services, or corporate office environment.


• Familiarity with basic office administration and customer service best practices.

Supervisory Responsibilities

• This position will not have supervisory responsibilities.

DOT Covered/Safety-Sensitive Role Requirements

• This position is not subject to federal requirements regarding Department of Transportation “safety-sensitive” functions. You may delete this line if it does not apply to the job.   

Necessary Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Employees must always maintain a constant state of mental alertness. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for extended periods along with periodic standing and walking.


• Occasional lifting of packages up to 25 pounds.


• Ability to perform light cleaning duties as needed.


• Proficiency in using standard office equipment, including keyboards and computers.

Work Environment

Work Environment characteristics described here are representative of those that must be borne by an employee to successfully perform the essential functions of this job. 

Physical Setting: Indoor office environment in Anchorage, Alaska.

Schedule and Flexibility: Standard business hours (Monday–Friday) with occasional flexibility based on operational needs.

Other Pertinent Work Details: Regular interaction with the public and staff. Emphasis on professionalism, confidentiality, and support of government contracting operations.

Additional Qualifying Factors

As a condition of employment, you will be required to pass a pre-employment drug screening and have acceptable background check results. If applicable to the contract, you must also obtain and maintain the appropriate clearance levels required and must also be able to obtain access to military installations.

Shareholder Preference

BSNC gives hiring, promotion, training, and retention preference to BSNC shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

Bering Straits Native Corporation is an equal opportunity employer.  All applicants will receive consideration for employment without regard to any status protected by state or federal law, or any other basis prohibited by law.