Customer Service Representative ($24/hr) - Immediate Start

Contract: June - September,  possible extensions

Hours: 7:30am-3:00pm

Position Essential Duties and Responsibilities

• Determine the daily selection of product for Marketplace restocking and replenishment.
• Assist with outreach of full pallets through the Marketplace and scheduling one-off appointments.
• Maintain inventory accuracy.
• Collaborate with Inventory Control and Food Acquisition on product selection and movement.
• Insure proper invoicing and consistent flow of agencies through the Marketplace.
• Collaborate with Agency Relations, Inventory Control and Warehouse Managers to problem solve issues as they arise.
• Develop relationships with partner agencies to identify opportunities to increase pounds distributed through the Marketplace.
• Assist in educating Member Agencies about less commonly known items.
• Ensure Marketplace upkeep and cleaning protocols are being followed.
• Maintain ServSafe certification.
• Ensure American Institute of Bakers standards are maintained.
• Assist with other duties as assigned by Management, including cross training in other Agency Relations roles.

Knowledge, Skills and Abilities

• Excellent communication and customer service skills
• Strong sales or retail skills
• Ability to work positively and professionally with people of diverse experiences and backgrounds
• Personable
• Ability to work in a fast-paced environment
• Proficient with Microsoft Office
• Experience with Salesforce desirable
• Detail-oriented with strong follow-through and time management skills
• Ability to collaborate with other departments

Mandatory Education and Experience

• High School Diploma or equivalent required; Associate’s Diploma preferred or at least 2 years of directly related experience
• Experience working in operations/warehousing is a plus
• Foodservice, Food Safety, or other directly related work experience is a plus
• Experience navigating in a Warehouse Management System to perform data entry functions preferred
• Bi-lingual Spanish and/or Haitian Creole skills is a plus

Physical Demands

• Lift or carry up to 50lbs
• Ability to stand/sit up to 3 hours at a time
• Ability to work within an open air/cubicle environment
• Willingness to learn to operate material handling equipment and obtain certification

Work Environment

• The job is typically performed indoors in a warehouse environment