Customer Service Representative (40 hours per week) #3443

Join the Reedsburg Area Medical Center Team!

Our Patient Financial Services department in looking for a Customer Service Representative to join their team!

Schedule: Monday thru Friday!

Shift: 8:00 a.m. - 4:30 p.m.

Hours per week: 40 hours

Benefits: Yes, RAMC offers a competitive benefits package.

• Position Summary:
  
  
  
  • The Customer Service Representative is responsible for the collection of RAMC self-pay accounts receivable by way of personal contact, phone calls, and written correspondence. He/she is always maintaining the positive public relation image of Reedsburg Area Medical Center, Inc. and its Clinics.
    
  
  
  
  


• Job Relationships:
  
  
  
  • Reports to the Manager of Patient Financial Services through the Customer Service Lead; collaborates with other department employees, Providers, and all hospital departments, Physicians Group and Specialty Group Clinics.
    
    
  
  
  
  


• Education and Training Required:
  
  
  
  • High school graduate or equivalent.
    
    
  
  
  
  


• Experience:
  
  
  
  • Previous medical collections/credit experience, desired or other relative experience considered.
    
    
  
  
  
  


• Special Knowledge, Skills and Abilities:
  
  
  
  • Computer skills.
  
  
  • Good verbal/written communication skills.
  
  
  • Ability to greet employees/visitors in a courteous and respectful manner with positive interpersonal skills.
  
  
  • Ability to work with minimum direct supervision.
    
    
  
  
  
  


• Physical Requirements:
  
  
  
  • Physical Demands:
    
    
    
    • Continuous sitting.
    
    
    • Occasional standing.
    
    
    • Frequent walking.
    
    
    • Occasional lifting, pushing and/or pulling up to 10 pounds.
    
    
    • Occasional bending, twisting, and reaching overhead.
    
    
    
    
  
  
  • Sight:
    
    
    
    • Continuously provide visual acuity with correction to read written and computer information.
    
    
    
    
  
  
  • Cognition/Communication:
    
    
    
    • Continuous clear speech and hearing skills to communicate with patients and coworkers.
    
    
    • Continuous communication with patients, family members, and other staff using hearing skills, comprehensive speech, simple writing and simple reading skills.
    
    
    
    
  
  
  • Environmental Conditions:
    
    
    
    • Constant indoor, patient environment with occasional computer screen glare.
    
    
    
    
  
  
  • Potential Hazards:
    
    
    
    • OSHA Blood Borne/TB Classification Class II – Occupational exposure to blood and Other Potentially Infectious Materials (OPIMs) is not reasonably expected to occur in routine performance duties.
    
    
    
    
  
  
  • Psychological, Situational, Functional Factors:
    
    
    
    • Constant problem solving, analyzing and use of judgment in a high customer service area.
    
    
    • Speed, consistency and accuracy of work duties imperative.