Customer Service Representative

Benefits:
Bonus based on performance
Company parties
Competitive salary
Opportunity for advancement
Training & development

CUSTOMER SERVICE REPRESENTATIVE

BENEFITS
Competitive Compensation
Paid Time Off
Career Growth Opportunities
KEY DETAILS

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, motivated, and is able to remain calm under pressure.

ROLES Conducting events-based presentations for our clients
Creating brand awareness and business development
Use best practices in customer service techniques to develop rapport and build relationships with customers
Document all customer interactions
Meet personal and team quotas
Attend trainings to maintain up-to-date skills and knowledge
Training and developing new representatives
REQUIREMENTS High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Can easily overcome obstacles and roadblocks; be solution oriented
Excellent written and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively

Compensation: $45,000.00 - $60,000.00 per year

About

RADIANCE is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.

At RADIANCE, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.

Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals

The name RADIANCE means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.

Here at RADIANCE, we believe in providing positivity and opportunity, a new beginning. RADIANCE provides all employees with an opportunity for growth in the many facets of a business.