Customer Service Representative

Aerotek is Hiring ASAP for a Customer Service Representative for a Great Biotech Company in Carlsbad!

Job Details:

Monday to Friday

7 AM to 4:30 PM

$18/HR

Description:

Answers inbound customer concerns and inquiries via phone and email

Handles live chats

Composes outbound emails to conduct interdepartmental queries and communication with various fulfillment centers.

Manages customer records by updating account details and providing proper notations of services rendered

Places website orders on behalf of the customers

Assesses, troubleshoots, and provides resolution to all customer inquiries

Acquires return authorizations and guides customers through the return process

Maintains knowledgeability towards product education, in order to better assist customers

Qualifications and Requirements:

High School Diploma

Experience with E-commerce is preferred

Basic computer knowledge and navigation skills

2-4 years customer service experience required

Have a passion for helping others

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.