Customer Service Representative

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Customer Service Representative

Contract: Phoenix, Arizona, US

Salary: $25.00 Per Hour

Job Code: 346372

End Date: 2024-04-20
Days Left: 4 days, 3 hours left

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Overview:
Collabera is looking for a Treasury F&S (Fulfillment and Service ) Specialist to provide exceptional customer service to large corporate and commercial cardholder clients of a global banking enterprise.
First point of contact for inquiries received from high revenue clients via email, chat or phone channel.
Mostly phone communication. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests.
Requests consist of treasury, cash management, card and/or depository products.
May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
Day-to-Day: Handle inbound client inquires with patience, quality, and client delight
Receive and respond to requests received by email, chat or phone
Provides resolution for requests received via phone, chat or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight
Conduct limited research and respond to client and be able answer questions and inquiries
Utilize the various bank systems to support client's requests.
Must Haves 2+ years' experience with customer service experience in enterprise environment:
Strong soft skills - "client delight"
Experience handling difficult situations with customer s.
Ability to navigate multiple computer systems while interacting with the customer . Tech savvy.
Outstanding verbal and written communication skills.
Quick learner, note taker.
Self-motivated, driven - works independently.
Preferred: Enterprise environment experience
Financial industry experience
Job Requirement Customer Service
CSR
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Recruiter
Email
Phone
Saurabh Bera
[email protected]
9732321089

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