Customer Service Representative

Job Title: Customer Service Representative
Location: 46 Main Street, Worcester County, Worcester, MA 01608

Training period - 15days

Work days - Mon to Fri

Onsite Operation Hours: M-F, 9:00 am - 5:00 pm EST

client is looking for CSR agent who can speak good English or Bilingual in Spanish

Description:

Intelligent Citizen Services Onsite Contact Center Agent

The Intelligent Citizen Services Associate will leverage customer service skills, problem solving, and attention to detail to deliver a positive customer experience.

The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results.

Job Responsibilities
• Interact face to face live with walk in clients
• Research and resolve member questions and issues using multiple online tools and systems
• Track and monitor the status for open request using multiple online tools and systems
• Document all work including completed tasks and notes in an online CRM tool
• Review and analyze member paperwork, forms, and activity within multiple online tools and systems
• Conduct outreach via phone and online to client members to gather additional information or provide issue resolution status
• Collaborate with internal teams to research and resolve issues for client
• Collaborate with external third-party teams to resolve issues for client
• Answer member questions as needed
• Answer incoming phone calls, chats, and/or emails Basic Qualifications (Required Credentials)
• 2 years of Customer Service experience
• High School Diploma or GED
• Proficiency with computers: Experience using the internet, email via Outlook, etc.
• Listening, verbal, and written communication experience
• Microsoft Office (Excel, Word, Outlook, and Teams) experience Preferred Qualifications (NOT Required Credentials)

Indotronix is an Equal Opportunity Employer