Customer Service Representative

Overview

Have strong customer service and business office skills? Want to work for an agency that’s all about helping others? Our Granite City, IL location needs you for this full-time position!

Responsibilities

Greet clients and visitors in a way that is courteous and respectful and that creates a safe and welcoming environment. Gather demographic, financial, and insurance information in person or by telephone. Discuss payment plans, waivers, and fee agreements with patients. Ensure that patients’ electronic medical records include complete documentation and information. Verify current payer eligibility. Schedule appointments. Operate standard office equipment.



Promote the recovery model of treatment including trauma-informed care, hope, respect, empowerment, health/wellness, and spirituality/connectedness.

Qualifications

High school diploma or equivalent. Strong customer service background. Excellent telephone skills. Knowledge of standard office procedures and use of office equipment. Good interpersonal and organizational skills, attention to detail, and discretion in handling confidential information. Ability to manage multiple tasks. Basic keyboarding skills. Experience using MS products. Ability to commute among locations to perform assigned duties. Valid driver’s license, private auto insurance. Must be insurable.



Are you intrigued by this job but don’t meet every single requirement? Research shows that women and people of color are less likely to apply for jobs when that’s the case. Chestnut is committed to building a diverse, inclusive, and authentic workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! You might be just the right candidate for another role. We’d love to explore the possibilities with you!



EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.