Customer Service Representative

4-mont contract position to start immediately!

This Jobot Consulting Job is hosted by: Gaelyn Gullo
Are you a fit? Easy Apply now by clicking the "Apply" button
and sending us your resume.
Salary: $16 - $17 per hour

A bit about us:

A retail business in the printing industry

Why join us?

4 month contract that can start immediately!

Job Details

Job Details:

Are you passionate about customer service and sales?

If so, we have an exciting opportunity for you. We are seeking a Contract Customer Service Representative to join our fast-paced and innovative sales team. This role is perfect for someone who thrives in a stimulating, challenging environment and desires to make a significant impact on our organization's success. The ideal candidate will have a proven track record in customer service, a deep understanding of sales processes, and exceptional communication skills.

Responsibilities:

As a Consulting Customer Service Representative, your primary responsibilities will include:

1. Handling customer inquiries and complaints with professionalism and efficiency.
2. Processing orders accurately and promptly, ensuring customer satisfaction.
3. Providing product/service information by answering questions and offering assistance as needed.
4. Maintaining a high level of product knowledge to serve as an expert consultant for our customers.
5. Building sustainable relationships of trust through open and interactive communication.
6. Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
7. Maintaining customer records by updating account information in the company database.
8. Contributing to team effort by accomplishing related results as needed.

Qualifications:

To be considered for the Consulting Customer Service Representative position, candidates must meet the following qualifications:

1. A minimum of 2 years of experience in a customer service role within the sales industry.
2. Proven customer support experience or experience as a client service representative.
3. Strong phone contact handling skills and active listening.
4. Ability to answer emails promptly and professionally (mostly templates are provided)
5. Customer orientation and ability to adapt/respond to different types of characters.
6. Excellent communication skills.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.