Customer Service Representative

Dealership:L0430 Suburban Subaru

Suburban Subaru of Troy- Customer Service Representative

Do you want more than a job, but a career? How would you like to work for the #1 largest dealership group in the entire country? How about industry-leading benefits for you and your family that smaller groups may not offer?

If this all sounds great and you are reliable, motivated, and accountable, then apply now and jumpstart your career in the Automotive industry working with the best! Are you reliable, driven, career-oriented, and a customer service expert? Do you have what it takes to be an MVP for a winning team of over 400 dealerships worldwide?

If you are looking for an opportunity to work for a company that can offer you more, come join our amazing team! We are focused on delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun!

Responsibilities:

Greet customers in a prompt, friendly and professional manner.

Provide professional product presentations to all customers.

Offer and accompany customers on vehicle demonstration ride(s).

Develop and prospect new business continuously.

Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.

Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.

Schedule customer appointments daily.

Assist customer during write up process ensuring it is a non-confrontational experience.

Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.

Attend and actively participate in daily sales and training meetings

Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.

Maintain appearance and cleanliness of vehicle lot and showroom.

Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.

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Qualifications:

Typing – ability to type efficiently to enter accurate information into tracking system

Mathematics – ability to solve basic math calculations.

Basic computer skills

Acceptable driving record and a valid driver's license in your state of residence

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We offer best in class industry benefits:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!