Customer Service Representative

A great greeting goes a long way, and first impressions are the most meaningful! Staffmark is hiring an experienced Customer Service Representative with a warm, welcoming vibe and professional attitude in Hebron, KY. You will be responsible for customer service activities such as responding to inquiries, processing orders, and handling customer complaints and questions in a prompt, courteous, and effective manner. Our partner company, GEODIS, is seeking a motivated and upbeat candidate with strong customer service, computer, and communication skills, where the gift of gab will set you apart and help you build lasting, worthwhile relationships and an exciting career!
Pay: $18.50 per hour
1st Shift Hours: 7 am - 3:30 pm, Monday-Friday
Essential Functions:
Interacts with customers by phone, email, or in person and receives orders or changes in service.
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
Coordinates special, last-minute shipping requests with the transportation departments, expediting orders as necessary.
Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracking information.
Assures proper invoicing of accounts by verifying computer-generated invoices.
Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
Acts as liaison between the warehouse and the customer in the administration of accounts and between the office and customer regarding invoicing and credit changes.

Employee Benefits/Perks: We offer weekly pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, career advancement opportunities, a business casual dress code, and so much more!
Requirements:
High school diploma or GED.
Minimum 6 months of related experience and/or training.
PC literate with experience with Microsoft Outlook, Word, and Excel.
Detail-oriented with strong communication, customer service, analytical, and problem-solving skills.
Bilingual in English/Spanish preferred

If you are ready to join a logistics team that treats one another like family, will drive your career forward, believes in innovation, and promotes diversity, apply today! Click 'Apply Now' to submit your resume and connect with our recruiting team.

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About Staffmark
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.
All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.