Customer Service Representative

Eclipse California is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Anaheim office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.
This role offers you the opportunity to work in a national firm that offers excellent career progression.
Essential Skills:
Clear written and verbal communication skills

1+ years of prior experience is preferred

Strong relationship management skills

Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible

Business acumen in the marketing and client relations field is preferred

Must understand and comply with applicable regulations and standard operational procedures

Must ensure that all transactions are executed properly and meet compliance guidelines

Core Responsibilities:
Provide high-quality service to each of our clients

Maintain client confidentiality at all times

Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures

Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists

Communicates clearly with staff in a timely and professional manner

Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client

Verify and maintain data quality