Customer Service Representative

Job Title: Customer Service Representative - Onsite
Location: 133 Portland St, Boston, MA 02114
Duration: 6+ months

Payrate : $23hr on W2 for English speaking and $25/hr for Bilingual (Spanish and English)

Job Descripiton:

Interact face to face live with walk in clients

Research and resolve member questions and issues using multiple online tools and systems

Track and monitor the status for open request using multiple online tools and systems

Document all work including completed tasks and notes in an online CRM tool

Review and analyze member paperwork, forms, and activity within multiple online tools and systems

Conduct outreach via phone and online to members to gather additional information or provide issue resolution status

Collaborate with internal teams to research and resolve issues for members

Collaborate with external third-party teams to resolve issues for members

Answer member questions as needed

Hours : 8:00am to 5:00pm

Indotronix is an Equal Opportunity Employer
#J-18808-Ljbffr