Customer Service Representative

Position: Customer Service Representative

Compensation: $25 an hour

Core Responsibilities & Duties:

Problem solver, and self-motivator

Setup shipments based on customer needs.

Track and follow up on shipments, to ensure picked up/delivered on time, while communicating with customer on all essential updates

Ensure all shipments are routed and moving, to ensure meets delivery due dates.

Ensure proper data entry for accurate information and proper instructions are notated.

Provide prompt and accurate customer service, assuring customer satisfaction.

Follow all procedures (work instructions, training, etc.), safety and quality policies, processes, and customer profiles appropriately without making exceptions

Arrange and schedule delivery appointments for various shipping/receiving warehouses.

Ability to breakdown accounts and customer requirements, and direct team members on how to proceed.

Document issues, and area of improvements and provide examples in meetings.

On-call rotations, including holidays.

Generate report per customer’s request.

Other duties as assigned.

Job Requirements & Qualifications:

College degree is a plus.

Minimum of 1 year of experience in general Logistics Knowledge in Freight and related fields

Minimum of 1 year of experience in WMS systems.

Advanced level – Microsoft Office Suite, Adobe Acrobat, PowerPoint, and Excel.

Detail oriented with 100% accuracy is a must without exception.

Excellent written and communication as well as customer service skills are strongly required.

Strong Words and Excel.

Works under general or minimal supervision.

A self-starter with professionalism, good common sense, and strong problem-solving ability.

Ability to work cooperatively with others at all levels within the organization.

Have positive enthusiasm, the drive to succeed, and a passion for the job.

What We Offer:

Competitive base salary.

Two weeks of paid time off within the first year of employment, sick time and holidays.

Company provided life insurance.

Health, vision, and dental insurance options.

Commuter benefit plan.

Optional supplemental life insurance.

401(k)

Wellness program.

A great place to work with a terrific culture

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team