Customer Service Representative

Customer Service Representative

Charlotte, NC, USA Req #661

Tuesday, May 14, 2024

Company: Qualitrol

About Us: Qualitrol International is a global automation parts reseller and repair facility. We service customers worldwide, providing excellent customer and sales support. Our repair division is home to expert technicians that are ready to serve your needs any day or time of the week.
Acquired by CIMTEC Automation as their repair division, Qualitrol International has come full circle to becoming the #1 repair facility for GE's 90-70, Rx7i's and 90-30's. We are recognized globally for our expert robotic, HMI, and Drive repairs. Qualitrol is focused on giving our customers excellent service, to manufacturers around the world.

Responsibilities
Handling incoming email and phone calls for pricing, lead times, expediting, data sheets, etc.
Processing of incoming orders and service order requests through our ERP system (Prophet 21)
Handle requests and provide support, which can include:
Creation and maintenance of quotations within 24-48 hours of receipt.
Processing and expediting customer orders and return authorization for repairs.
Communication with the Outside Sales team for opportunities deserving additional attention.
Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution.
Must frequently use independent discretion, judgment, and decision-making skills to achieve quality and performance standards.
Skills Customer service oriented
Data entry
Attentive to detail and organized
Self-directed and good problem-solving abilities
Solid written and oral communication skills
Ability and desire to learn about our product and industry
Strong communication skills (both verbal and written)
Ability to multi-task and familiarity with general office duties
Knowledge of Excel, Word, and Outlook
Customer service experience is required with a positive attitude
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No Agencies, Please

Other details Pay Type Hourly