Customer Service Representative

Address: 7950 Pan Am Expressway Windcrest, Texas 78218

Brand: EZPawn

Pay range is based on experience from $13.00/HRLY to $15.00/HR

We want you to join us for a career not a job. At EZCORP we are looking for Part-Time Customer Service Team Member to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and training to enhance your skills in a fun and fast paced environment that comes with competitive pay, bonus potential and great benefits!

Hiring immediately for Part-Time Customer Service Team Member!

Working for EZCORP is not just a job; it is a career! We offer a structured 7-day training program with ongoing development to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to meet many new people!

Start your career as a Part-Time Customer Service Team Member in our 7-day paid training program

In addition to a great career, here are some of the other things we offer our Part-Time Customer Service Team Members:

Competitive Wages
Monthly Bonus Potential
Part-time Working Hours 20 to 25 Hour per week
401(k) with Company Match
Part-time Paid Time Off Benefit
Part-time Holiday Pay
Store Discount
Here's what you can expect as a Part-Time Customer Service Team Member : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Part-time Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to: Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
Processing sales, loan payments, and extensions
Performing opening and closing store duties
Requirements for the Part-Time Customer Service Team Member role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include: High school diploma or GED
Customer service, cashier, or retail experience
Excellent communication and interpersonal skills
Work well independently and as a member of a team
Ability to multitask
Able to pass a criminal background check and drug test
Adhere to all Company policies, procedures, and regulations
Knowledge of store merchandise, such as tools, jewelry, firearms or electronics, a plus
Sales background, a plus
Bilingual, a plus

Internal Job Description
Internal Job Description

Job Description

The Part-time Customer Service Representative is primarily responsible for greeting and directing customers as they enter the store. This role maintains coverage for the customer service counter and register at the entrance of the store and conducts all store transactions except loans - including sales, payments, renewals and other tasks as required by store leadership.

Key Areas of Responsibility

Greets all customers when they enter the store

Provides customer service and direction to the appropriate loan counter based on the customer's needs

Rings up 'quick' sales and payment transactions at the customer service counter

Critical and Essential Tasks

Greets customers and determines their business needs

Directs customers to the appropriate loan counter

Rings up sales and quick payment transactions

Maintains the cleanliness and merchandising of the store

Supports store opening and closing procedures

Provides product information to the customers

Completes other tasks as assigned

Requirements

Experience

1 year of experience in customer facing service in a retail, financial institution or restaurant industry

Education

High school diploma or GED

Competencies

Technical & Professional Skills

Job-Specific Knowledge, Skills, and Abilities
Demonstrated knowledge and experience in providing 'world class' customer service
Demonstrated knowledge of federal and state Pawn and PDL rules and regulations
Demonstrated communication and interpersonal verbal and written skills; time management and organizational skills, and attention to detail and accuracy
Demonstrated product knowledge
Demonstrated ability to function in a team-based environment
Demonstrated strong verbal and written communication and interpersonal skills; attention to detail and accuracy; and time management and organizational skills
Highly proficient in the use of MS Word, MS Excel, PowerPoint and Outlook
Demonstrated ability to use PC, including data input into a POS terminal

Service Orientation

This is a major area of importance. People who are successful in this position will be eager to help, committed to doing things right and always focused on the customer's wants and needs.

Leadership

Leadership skills are of major importance. Successful Team Members will possess excellent communication skills and have the ability to interpret technical information to all levels of Team Members in a positive and motivational manner and so that they can understand. An emphasis on inter-personal relationships and "results orientation" will ensure success in this position.

Analytical Skills

The person in this position will need to have keen analytical skills that will allow him/her to look at data and identify discrepancies and irregularities and determine the best solution to correcting the situation.

Planning

In order to be effective in this position, the Team Member must be able to manage multiple priorities and deadlines to better handle day-to-day and special situations.