Customer Service Representative

Customer Service Representative to work for Established Food Distributor!

This Jobot Job is hosted by: James Moon
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and sending us your resume.
Salary: $50,000 - $55,000 per year

A bit about us:

Established food distributor with 100% YoY growth.

Why join us?
Driven, hard working and dedicated colleagues
Competitive, challenging and hyper-focused on delivering quality work and products
Stable Company with strong revenue

Job Details

Job Details:
We are currently seeking an enthusiastic and experienced Customer Service Representative to join our dynamic team. This is an excellent opportunity for a skilled professional to make a significant impact on our business operations. The successful candidate will be responsible for providing top-notch customer service, managing customer inquiries, and ensuring customer satisfaction. This role requires excellent communication skills, a strong understanding of sales principles, and a customer-oriented mindset.

Responsibilities:
As a Customer Service Representative, you will be expected to:

1. Answer customer calls promptly and professionally, ensuring that their queries and complaints are resolved efficiently and effectively.
2. Manage and coordinate office operations to ensure smooth workflow.
3. Handle customer emails and other forms of communication, providing accurate information and resolving any issues.
4. Develop and maintain relationships with customers to foster loyalty and repeat business.
5. Collaborate with the sales team to drive sales and meet or exceed sales targets.
6. Maintain an in-depth knowledge of our products and services to provide accurate information and recommendations to customers.
7. Use customer feedback to generate ideas about new features or products.
8. Report on any significant customer complaints to enable management to take necessary steps to improve customer satisfaction.
9. Participate in sales training and other professional development opportunities to continuously improve your skills and knowledge.

Qualifications:
The ideal candidate for the Customer Service Representative position should have the following qualifications:

1. A minimum of 1-2

years of experience in a customer service role.
2. Proven ability to answer phones, manage office coordination, and handle emails professionally.
3. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
4. Strong problem-solving skills, with the ability to handle customer complaints and resolve issues efficiently.
5. A strong understanding of sales principles and customer service practices.
6. Proficiency in using computer software, including CRM systems and Microsoft Office Suite.
7. Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
8. High level of professionalism and a customer-oriented mindset.
9. A positive and resilient attitude, with the ability to stay calm under pressure.
10. High school diploma required; Bachelor’s degree in Business Administration or related field is a plus.

Interested in hearing more? Easy Apply now by clicking the "Apply" button.