Customer Service Representative

Our opportunity:

As the premium provider of drinking water and water treatment services for the greater part of a century,

Hall's Culligan

continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a

Customer Service Representative (CSR),

you'll play a vital role in ensuring our customers receive a positive customer experience. This role involves addressing inquiries, providing solutions, and maintaining a high level of customer satisfaction. The ideal candidate for this position will genuinely enjoy interacting with our customers, will have an enhanced ability to resolve issues through strong product and service knowledge, and will effectively manage their time.

Why you'll love working here:

We offer a full-time, Monday-Friday work schedule.
Pay range between $18-$20 per hour, depending on experience
You'll receive paid time off (PTO) at a generous accrual rate.
You'll be eligible for a full benefits package, including a 401k with company match, following your introductory period.
We're a stable and growing family-oriented company who regularly offers career advancement opportunities.
We believe in upskilling our employees and promoting from within.
You'll have the opportunity to utilize Culligan equipment in your home free of charge!

What you'll do:

Customer service:

Respond promptly to customer inquiries via phone, text, and email with a focus on providing an outstanding customer experience.
Effectively and accurately address customer concerns, troubleshoot problems, and provide accurate information.
Handle both routine inquiries and complex issues with professionalism.

Product and service knowledge:

Develop and maintain an understanding of our products and services to effectively assist customers and addresses their needs.
Offer product/service recommendations and educate customers.

Issue resolution:

Identify, troubleshoot, and resolve customer problems effectively.
Collaborate with other departments to address customer concerns and provide solutions.

Time management:

Efficiently manage and prioritize tasks to meet individual and team performance goals.
Meet deadlines and response times while maintaining quality in work and customer interactions.

Documentation and reporting:

Accurately document customer interactions and transactions in customer service software.

Safety:

Workspace must be kept clean, organized, and free of clutter and tripping hazards.
Must follow both proper confidentiality protocols, to keep customer information protected, and incident reporting procedures.

Where you'll work:

Culligan CSRs spend all their time working

in the dealership,

more specifically in an

office environment

requiring regular use of computers and multi-line phones - this means you must be able to sit for extended periods of time. While our CSRs primarily work Monday - Friday 8am-5pm, this role may require some evenings and weekends as business needs require.

Who should apply:

The

personal attributes

that will set you apart in our hiring process include

empathy

and

resilience

- our CSRs must demonstrate understanding and compassion towards customer concerns while also handling difficult situations constructively without becoming discouraged. We expect our CSRs to be

adaptable

to new processes and procedures and to maintain a

positive attitude,

even when challenging situations arise. It is imperative that our CSRs be comfortable

multitasking

in order to effectively manage multiple tasks and customer interactions simultaneously.

Technically speaking, the ideal candidate for this role will have demonstrated competency in

computer

and/or

tablet use,

with

above average skills in computer applications.

Our CSR's must be able to quickly learn and

adapt to new technologies

and software systems as needed. We expect our CSRs to type a minimum of 40wpm, including ten-key, accurately and by touch. The ideal candidate's technical skillset should be supported by

strong communication skills, commitment to teamwork,

and

effective problem-solving skills.

Your qualifications:

Previous experience in a customer service role preferred.
2+ years' experience handling a high volume of calls
Collections/past due accounts experience preferred
Excellent verbal and written communication skills.
Excellent organization and multi-tasking skills.
Strong problem-solving abilities and attention to detail.
Ability to remain calm under pressure and handle challenging situations with professionalism.

Hall's Culligan Water is proud to be an Equal Opportunity Employer. We are dedicated to providing equal employment opportunities to all individuals, regardless of race, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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