Customer Service Representative

Sage Parts is the world's largest supplier of GSE (Ground Support Equipment) and airport-related equipment replacement parts with operations around the world. Sage Parts supplies replacement parts and accessories for all types and brands of GSE. Sage provides supply chain management, on site supply services, single source supply, logistics solutions, engineering solutions and other cost reduction programs.
Job Requirements:
2-4 years of GSE/automotive experience
Inside sales experience to assist in growth of assigned territory (YoY sales turnover, gross margin improvements)
Development of open sales area
Call on potential customers to increase interest of Sage value add
Ability to read and comprehend parts and service manuals
Strong communications skills
Time management / follow up and prioritization skills
Must have strong customer service skills
Working knowledge of Microsoft Excel and Word
Must have good analytical and writing skills
Spanish speaking a plus
Essential Functions:
Handle inbound/outbound phone calls and email requests for quotes/orders
Warranty /returns processing and follow up
Work with suppliers to provide technical support to internal/external customers
Work with suppliers to help customers troubleshoot/diagnose warranty claims
Support of assigned territory field salesperson(s) and their customers
Provide written/verbal feedback to customer's inquiries
Call existing customers to promote new/additional business
Follow up with customers on quotes/orders daily
Customer trainings of Sage's ecommerce solution
Working Conditions:
Work near/with others
Desk position
Occasional customer visits
Sage Parts is an equal opportunity employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, creed, age, disability, national origin, genetic information, veteran status, pregnancy, childbirth, medical needs arising from pregnancy or childbirth, medical conditions related to pregnancy or childbirth, including, but not limited to, lactation, or any other characteristics protected by law, unless a bona fide occupational qualification applies.
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Shift:
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
Experience:
GSE/Automotive technical: 1 year (Preferred)