Customer Service Representative

Vision Statement for the Position

You are the face of the company.

You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience.

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions.

You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

Work cooperatively in team environment

Greet and assist customers with selections and follow-through on their orders

Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

Answer phone inquiries including over the phone orders

Assist with stock checks, pricing, freight quotes and processing orders

Process P/O's and receivings for product lines

Develop basic understanding of design and color

Resolve customer service issues

Multitask and prioritize work through effective time management

Maintain a neat and organized workspace

Work within the framework of the company's defined policies, procedures, goals, and directives.

Any other duties required of the position

Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to:

Gain knowledge of all current and new product lines

Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures

Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol

Comply with all safety policies and protocols

Minimum Qualifications

High School Degree or equivalent

Excellent email and computer skills

Positive attitude

Excellent and professional phone skills

Excellent verbal English communication skills

Detail-oriented

Self-motivated and proactive'willing to take the extra step!

Demonstrate integrity, professionalism, and perseverance

Possess a flexible work schedule

Ability to lift up to 65 lbs.

Prior customer service experience is a plus

Bi-lingual in Spanish a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values

We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.

Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract.

To be considered for this position please complete a

quick 3 minute application

through our Careers page:

https://bedrosians.applicantpro.com/jobs/

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