Customer Service Representative

WEC Business Services LLC
WPS, a subsidiary of WEC Energy Group, is seeking Customer Service Representatives in our  Green Bay, WI location.
Pay & Benefits:
Starting pay is $21.01 and offers regular increases per the bargaining agreement.

Benefits include:
Medical/Dental/Vision Plan
401K Plan
Paid Time Off
Paid Holidays
Job Summary Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for you! We focus on first contact resolution to ensure customer satisfaction, as our #1 goal. This position has a direct impact on the energy that people in our communities use every day.
As a Customer Service Representative, you will be responsible and empowered to take on questions and concerns from our customers. The Customer Care Center operates 24/7 to ensure customers have energy related solutions.
Various shifts are available and candidates must be flexible and available to work any shift that is assigned to them.
Please join us and apply today!
Tentative Start Date: August 5, 2024
Job Responsibilities Handle residential inquiries relating to billing, payment, mobile app, website and customer moves
Receive Operations type calls (gas and electric emergency, outage and gas emergency/inquires)
Receive general and miscellaneous inquiries
Use CIS to maintain current and accurate customer information which will be accessed by other departments
May also perform other miscellaneous duties and special projects as assigned
Minimum Qualifications High School Diploma, HSED or GED
1+ years Customer Service and/or Customer Relations (billing, credit, payment)
Must be able to work and adapt to various hours/shifts and a changing schedule
Availability for 24 hour call out for storm trouble call handling is also required
Preferred Qualifications Previous care center experience
Previous office/clerical experience
Previous experience working in a union environment
Strong communication skills with the ability to be empathetic with customers
Able to confidently multitask with different systems while on the phone with customers
Proficient with Microsoft Office products
Ability to use good judgement in making decisions