We are seeking motivated and customer-focused individuals for our client in Akron. In this role, you will be the first point of contact for customers, providing exceptional service and support to ensure their needs are met. You will handle inquiries, resolve issues, and contribute to the overall positive experience of our customers.
Position details: Remote opportunities available after training Direct Hire opportunity Pay: $13-$16 Schedule: Monday-Friday 8:30am-4:30pm Key Responsibilities: Handle inbound calls from customers in a professional and courteous manner. Address and resolve customer complaints and issues promptly, ensuring customer satisfaction. Maintain a thorough understanding of our products and services to effectively assist customers and provide accurate information. Accurately document customer interactions and maintain detailed records of inquiries, complaints, and feedback. Work closely with other departments, such as Sales, Technical Support, and Shipping, to resolve customer issues and improve overall service delivery. Identify opportunities for process improvements and provide feedback to enhance the customer experience. Qualifications: High school diploma or equivalent required. Previous customer service experience. Excellent verbal and written communication skills. Strong analytical and problem-solving abilities. Proficient in Microsoft Office Suite and customer relationship management (CRM) software. Ability to build rapport with customers and handle difficult situations with patience and professionalism. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Collaborative attitude and willingness to assist team members when needed. Benefits: Health, dental, and vision insurance. Retirement savings plan with company match. Paid time off and holiday pay. Professional development opportunities. Life insurance. Tuition reimbursement.
All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law.
EverStaff is an equal opportunity employer (M/F/D/V/SO/GI).
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!