Customer Service Representative

Pharmacy Customer Service Representative

As a Pharmacy Customer Service Representative, you’ll work in a call center environment, handling inbound calls and some follow-up calls. Your responsibilities will include answering questions related to prior authorization, general inquiries, and occasionally dealing with confidential information. Providing excellent customer service with meticulous attention to detail is essential. You’ll accurately enter information into various systems and programs while tracking communication with customers.

Additional Skills & Qualifications:

Minimum of 1 year of call center experience (preferably in a medical office)

Acceptable experience with high-volume calls (40+ calls per day)

Average tenure of at least 1 year in the last 4 years

Highlights:

Privately held company with internal promotion opportunities

Growth potential into higher-level and leadership roles

Industry training in pharmacy benefit management

Opportunity for promotion to Tier 2 Agent with a pay increase

Conversion to full-time employment typically occurs within 8-9 months

Ability to explore roles beyond CSR

Access to benefits like travel discounts, theme park passes, tuition reimbursement, and quarterly bonuses

Schedule:

Availability required 7 days a week from 5 am to 10 pm (assigned set schedule within those hours)

Training:

Mon-Fri, 8 am to 4:30 pm for 4 weeks

Participation is crucial; completion requires an average of 90% on 4 tests

Mandatory overtime in January and February

Shift Bids:

Based on performance rankings from training test scores

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.