Customer Service Representative

Starting pay is $17/HR - with room to meet milestones and reach $18.50 within the first year!

If you are within 30 miles of an office location, positions will be in-office for 1 year - then eligible for a hybrid schedule

Schedule after training is as follows:
M-F

8-5 PST
9-6 MST
10-7 CST
11-8 EST
About the Company Navia is a national, consumer-directed benefits provider serving 10,000+ employers across all 50 states. The company provides comprehensive health, finance, lifestyle, and compliance solutions to employers and consumers. We take pride in offering industry-leading customer service, communications, and technology.

Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. Position Summary The successful Participant Care Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service.  The purpose of this role is to service participants by educating, problem solving and advocating for the participant.  Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.
Essential Functions Support customer questions through phone, email and other forms of service delivery

Able to complete 80-100 transactions per day with empathy and compassion

Educate participants about their IRS regulated benefits

Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze

Execute a high level of service delivery in interactions both external and internal

Follow best practices for sensitive HIPAA information

Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)

Follow a strict phone schedule (schedule adherence will be measured)

Requirements   1 year of customer service or caretaker experience

Must have a great phone personality and genuinely enjoy helping people

Able to communicate IRS benefits conversationally in laymen terms

Strong oral and written communication skills

High attention to detail

Must be able to multi-task (working on administrative tasks in between phone calls)

Must have excellent follow through and organizational skills

Strong time management skills

Consistent attendance is a crucial part of this role and will be closely monitored and measured

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA