Customer Service Representative

Penz Products is currently seeking a Customer Service Representative.

Penz Products is a part of the Tramec Holdings family, which has facilities located throughout the United States. Along with competitive pay and a bonus program, we offer medical & RX, dental, vision, life insurance, company matching 401(k), company matching HSA, paid vacations, 10 paid holiday's, EAP, gym credit, $1,000 perfect attendance bonus, $500 referral bonus, on-demand pay, company paid uniforms, RX safety glasses program, work boot program, tuition reimbursement, internal training opportunities, plus much more!

Position Summary:

The Customer Service Representative is responsible for acting as a liaison between the customer and the company. The Customer Service Representative is also responsible for processing all purchase orders, responding to customer concerns, account questions, billing, cancellations, and other inquiries with accuracy and efficiency.

This position is in office Monday - Friday from 8:00am - 4:30pm.

Requirements

Essential Job Functions:
Receive incoming phone calls and email correspondence from customers and follow up as needed.
Respond to customer inquiries, price availability, order status, etc.
Document all calls in as much detail as necessary for any follow up or referral that may be required later.
Perform department data entry into ERP system (Epicor and Conexiom) which includes processing customer purchase orders, including maintaining all required computer and online files.
Monitor the status of customer orders, relay availability and relevant information regarding their orders when needed.
Maintain accurate files for correspondence, price quotations and purchase orders.
Communicate customer feedback.
Responsible for working in accordance with our documented Quality System.
Attend meetings as required by the department manager.
Maintains a clean and orderly work area and follows all safety policies and procedures.
May be required by management to perform other reasonable work-related tasks.
May be required to work different shifts, hours, overtime, and weekends if needed.

Minimum Requirements:

High School diploma /GED or equivalent. A minimum of 3 years customer service with phone experience preferred. Previous experience using a MRP/ERP system is preferred. Must have strong computer skills and be proficient in Microsoft Office: Word, Excel, Teams, and Outlook. Must be able to use general office equipment: printer, copy machine, multi-line phone system. Must have strong organizational skills, mathematics to calculate figures and amounts, and be detail oriented. Must be able to work independently as well as be a team player. Must be able to effectively communicate with all levels of staff and customers.

We participate in E-Verify. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EOE

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