Customer Service Representative

TEKsystems is currently searching for career-driven candidates interested in a Customer Service Representative opportunity with an Investment Institution in the Owings Mills, MD 21117 area!

Description:

Responsible for reviewing transaction requests and authorizations, processing transactions, and timely and accurate reconciliatory of transactions.

Maintain department processing standards in productivity and quality.

Responsible for tracking responses to client inquiries in order to inform the development of guides that enable to swift resolution of recurring issues.

Perform duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.

Work to learn and understand business processes and service requirements

Communicate either verbally or in writing with clients

Navigate through multiple systems daily

Additional Skills & Qualifications:

Ability to Navigate excel/strong computer skills

Proficient Math and Reading skills

Strong Analytical Abilities

Strong Customer Service Skills.

Strong administrative skills

Hours:

Monday-Friday, 8am-5pm EST

This position in fully on-site.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.