Customer Service Representative

Receiving, investigating and resolving all customer inquiries timely and accurately.
Ensuring all customer communication is clearly documented.
Educating caller to ensure resolution is achieved on first contact.
Interact through various channels such as Chat, Phone and E-mail
Must be able to pass required testing
Participation and attendance are mandatory.
This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
Work overtime as required
Quals--

All applicants will be advised that Client, as a federal contractor, may be required to implement a COVID-19 vaccine mandate.

Education
• High School Diploma or equivalent required

Experience

1 year - Experience in a customer service support role is required

Skills\Certifications

Proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Proficient oral and written communication skills

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."