Job Description - Customer Service Representative
Customer Service Representative
Requisition Id: 373277
Business Unit: LTL
Location:
Ann Arbor, MI, US, 48105
What you’ll need to succeed as a CUSTOMER SERVICE REP at XPO
Minimum qualifications:
1 year of related work experience and call center environment
Excellent typing and 10-key skills
Experience with Microsoft Office
Availability to work a variety of shifts, including days, evenings, nights, and weekends
Ability to work independently with little or no supervision and/or in a team environment
Preferred qualifications:
Familiarity with DOT regulations
Transportation experience
Ability to work independently, with little or no supervision and/or in a team environment
Excellent verbal and written communication skills
Positive, can-do attitude to achieve goals
Excellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leaders
Strong organizational and investigative skills
Creativity and good judgment in problem-solving and communications
About the CUSTOMER SERVICE REP job
Pay, benefits and more:
Full health insurance benefits on day one
Life and disability insurance
Earn up to 13 days PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
What you’ll do on a typical day:
Receive incoming calls from employees who have been involved in an accident, have been injured, and/or have been in a roadside breakdown; receive calls from the motoring public, law enforcement, claims adjusters and the Casualty Claims department
Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, cross-training, train new team members, data entry and invoice payment
Coordinate service repairs and breakdown assistance between service centers and vendors on several different types of company equipment, such as trucks, trailers, and dollies
Collaborate with all levels and departments to include Executives, Safety Managers and Shop Managers, as well as other departments such as Linehaul
Follow directions while remaining engaged, productive, flexible, and adaptable to changing conditions and expectations
Offer team support when and where needed; understand that individual contributions reflect the team and can impact credibility and/or customer satisfaction
Provide service excellence to internal customers
Collaborate with customers and service center personnel to resolve issues
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .
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