Customer Service Representative - Banking

General Job Summary

The Customer Service Representative is responsible for handling all branch daily support, security and operational transactions including servicing banking customers through all available channels as well as the opening and maintenance of accounts and other sales such as loans.

Summary of Essential Job Functions

• Completes customer banking transactions, such as deposits, withdrawals, and payments.
• Performs customer service requests such as wire transfers or ordering checks.
• Creates and logs negotiable instruments such as western union, cashier’s checks, or account kits.
• Assesses fees on accounts.
• Maintains cash securely and properly.
• Performs cash balancing as well as ATM balancing.
• Maintains secure and safe banking environment.
• Files customer documents.
• Prints reports specific to transactions.
• Handles incoming phone, mail, or email requests & transactions.
• Completes maintenance on accounts.
• Completes & closes banking sales for deposit & loan products.
• Resolves customer disputes.
• Places monetary holds.
• Fills in for other customer service areas as needed.
• Files proper government or bank monitoring information.

Other Job Functions

• Assist with updating branch procedures as needed.
• Assists with receptionist coverage as needed.
• Handles and sorts incoming and outgoing mail, returned mail, scans/emails mail as needed
• Greets all walk-in visitors, signs them in & out accordingly, and directs all incoming phone calls.
• Assists and answers questions for incoming customers, phone calls, faxes, and emails in prompt & courteous manner.
• Keeps proper amounts of banking supplies on hand and orders more as needed.
• Maintains a clean lobby and waiting area.
• Refer sales business to other lines/partners within the corporation.
• All other duties as assigned by management.

Education, Training and Work Experience

• High School Diploma or equivalent required.
• Must be a licensed notary public or willing to obtain certification.
• Previous community banking experience desired.
• Previous cash handling experience required.
• Previous customer service experience required.
• 1 to 3 years related experience.

Knowledge, Skills, and Abilities

• Maintain & foster positive relationships with customers and business partners.
• Complete all assigned training in a timely manner.
• Provide professional communication in both oral & written expression.
• Excellent organizational, time management & analytical skills.
• Able to communicate effectively (verbal and written).
• High degree of accuracy.
• High degree of dependability.
• Cash handling – able to rapidly count cash with 100% accuracy.
• Has thorough knowledge of and complies with applicable laws and regulations.
• High degree of confidentiality.
• Strong customer service.
• Able to effectively problem solve.

Working Environment

Primary working environment is within an indoor climate-controlled office space and/or a private home office or some combination which will be at managements sole discretion. Employee may be subject to florescent lighting, dust, and other normal indoor allergens. Employee may work in close proximity of coworkers and occasionally independently in quiet environments.

Physical Requirements

• Able to lift up to 20 pounds.
• Extended periods of sitting (at computer desk).
• Complete repetitive tasks (including operation of computer mouse/keyboard).

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

**University Bank is an Equal Opportunity / Affirmative Action Employer**