Customer Service Representative - Bilingual

Join Our Team as a Campaign Coordinator!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for
12 years running!) that provides on -the -job training and a fun,
high -energy atmosphere? If you said yes, then look no
further!!!!

About Our Company

Founded in 1998, PostcardMania is all about making small business
marketing better, smarter, and a whole lot more fun! We're proud to be
one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing
powerhouse, we’ve built a team of over 350 amazing people and continue
to expand our impact. When entrepreneurs want to see real results,
they turn to us!

Your Mission

To “WOW!!” our clients by helping get their marketing campaigns
running smoothly. You are the customer’s main point of contact after
they purchase their order, all the way until completion. This includes
being the liaison point between the customer and our design team,
mailing list experts, and our printing and mailing area teams, as
well. This is a fast -paced position and requires a lot of
multi -tasking and decision making. The Campaign Coordinators must be
detail -oriented and organized to ensure the client’s deadlines are
met. This position is responsible for ensuring that the customer is
serviced perfectly and is very happy with their order!

Ultimately, we strive for flawless, 5 -star customer service.

Work Hours

• Full -time in -office position
  
• Monday -
  Friday from 9:00am–6:00pm with a 1 -hour lunch
  

Compensation

• Paid training
  
• $19.50 / hr to start
  
• $20.50 with a favorable review after training and
  completing regular job duties
  
• Bonus up to
  $400 per month after 3–6 months
  

Requirements

• Pleasantly communicating with customers on the phone as well
  as via e -mail and live chat
  
• Ability to
  navigate the computer system and e -mail system once trained
  
• Ability to accurately follow customer’s written or verbal
  instructions
  
• Ability to communicate clearly
  verbally and in writing
  
• Ability to work in a
  fast -paced environment
  
• Ability to multitask like
  a rock star
  
• Willingness to provide coverage for
  other areas of the department as needed
  
• Must
  be able to keep composure if there’s a tight deadline or
  pressure
  
• Reliable and responsible, the customer
  and the company count on this
  
• Other duties as
  assigned
  

Other Requirements

• Minimum 2 -5 years’ experience in customer service
  roles
  
• Ability to type with speed and accuracy
  (at least 40 wpm)
  
• Basic knowledge of Microsoft
  Office Suite, specifically Outlook & Excel
  
• Positive outlook that can be felt by our customers and our
  co -workers
  

Benefits

• Medical, Dental, Vision & Life Insurance
  
• 401K, Short - and Long -Term Disability, Accident & Critical
  Illness
  
• Paid Vacation time that increases with
  longevity
  
• 6 paid holidays (NY Day, Memorial Day,
  4th of July, Labor Day, Thanksgiving and Christmas)
  
• Free yoga on -site twice a week
  
• Free
  monthly visits to a local Chiropractor and so much more!
  

Open House

You can use the opportunity to tour our facility and get an idea of
what it is like to work for PostcardMania before applying: http://www.postcardmania.com/openhouse