Customer Service Representative - Bilingual (Spanish) - Opportunity to Make a Difference

Position: Customer Service Representative – Bilingual (Spanish)

Worksite: Austin, TX

Duration: 6+ Months

Shift: Mondays through Fridays between the hours of 7:00 A.M. to 7:00 P.M

Job Description:

Responsibilities:

1. Responds to incoming calls from clients.

2. Reviews and evaluates client information such as paystubs and/or other documentation to determine eligibility for monthly reimbursement.

3. Contacts HIPP clients to request necessary information when a change was identified, or when a document received is not valid.

4. Observes professional standards of conduct, including attendance, professional behavior, and dress code.

5. Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients.

6. Multi-tasking; ability to prioritize work and work under time constraints.

7. Experience in critical thinking, and problem-solving.

8. Ability to work with multiple personnel under minimal supervision.

9. Observes professional standards of conduct, including attendance, professional behavior, and dress code.

10. Completes daily goals.

11. Performs other duties as assigned.

Education/skill/experience requirements:

• Associate degree or experience substituted for education.
• Excellent problem-solving skills.
• Ability to manage workflows. Strong interpersonal skills.
• Ability to interface at multiple levels of leadership.
• Knowledge of the use of PCs and related software.