Customer Service Representative - Billing

Georgis Spine & Orthopaedics is a Comprehensive Spine and Orthopedics Care provider in GA. Our locations include Atlanta, Columbus, Gwinnett, Marietta, Tucker, Stockbridge, Roswell, and the Surgery Center of Roswell. We specialize in offering cutting-edge treatment with a conservative approach.

We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients while having a great time working together.

We are seeking a highly organized and detail-oriented Customer Service Representative to join our billing team in our Roswell HQ office. As an AR follow-up Specialist, you will follow up on unresolved claims to collect payments.

Customer Service Representative Specialist Responsibilities:

• Follow up on patient balances as assigned; this will include contacting patients to collect on balances and/or setting up payment plans.
• Following up on unresolved claims to collect payments from any responsible parties.
• Make phone calls to check on the status of the cases.
• Identify why the payment has not been received from the payer.
• Take appropriate actions to resolve issues in a way that results in payment and/or complete closure of insurance balances
• Run credit card payments.
• Other duties as assigned or requested

Requirements:

To perform this job successfully, an individual must be able to satisfy each essential duty. The requirements listed below are representative of the knowledge, skills, and/or abilities. 

• Excellent verbal communication skills are a must.
• Problem-solving, research, organization, detail-oriented
• 2+ years of Office experience in which problem-solving and research were major keys to success.
• Able to work independently, identify patterns, and make informed decisions
• Correctly identifying root causes to determine appropriate actions and outcomes
• Prior computer experience is required.
• Ability to completely and concisely summarize important details in account notes
• Medical billing certification is a plus.
• Knowledge of the PI process is a plus.

AR Follow-up Specialist Benefits & Perks:

• Great benefits package including medical, dental, vision, and multiple add-ons available.

• Paid time off

• Paid holidays

• Mileage reimbursement and travel stipends available