Customer Service Representative - Career Growth Potential

Join Our Team as a Customer Service Representative!

Robert Half is in need of an articulate, highly-skilled Customer Service Representative that is looking to expand their career and skill set. Do you want to apply your outgoing personality to further the benefit of a valuable business? This is the opportunity for you. This position is based in a dynamic and fast-paced environment. This could be the long-term contract / temporary Customer Service Representative position you're looking for, if you can work in Austin, Texas!

Major responsibilities

- Provide accurate, friendly customer service in a timely fashion

- Manage and place incoming telephone calls

- Field and send out send written business correspondence

- May support business development and client referral goals by actively cross-selling and referring customers

- Positive attitude and an engaging businesslike approach

- Customer service and office administrative skills

- Demonstrated talents in communicating and interacting with clients/customers, both internal and external

- Excellent oral and written communications skills

- Strong proficiency in Excel and other Microsoft Program skills required

- Comprehensive knowledge of Call Center Customer Service

- Expertise in Inbound Call Center

- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred

- Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Strong problem-solving skills

- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!