Customer Service Representative - Collaborative Environment

Title of Role: Customer Service Representative

Job Type: Full-time

We have an exciting opportunity available for a client located in Somerset, NJ. This position is hybrid

 Shifts-   First 6 weeks of training at 9:00am- 5:30pm then shift will be 11:30am-8:00pm

Summary:
Customer Service Representative will be providing front line heavy customer contact and direct support with an emphasis on providing a pleasant experience.

Responsibilities:

·        Offer exceptional customer experience in every interaction

·        Answer questions regarding products

·        Make outbound calls to customers as needed regarding inquiries, order status and services

·        Enters orders for part

·        Update information in the system

·        Notify customers daily of any out-of-stock issues

·        Ability to work in a fast-paced environment

Requirements:

·        Proven customer support experience or experience as a client service representative

·        Strong phone etiquette

·        Familiarity with CRM systems

·        Customer orientation and ability to adapt/respond to different types of situations

·        Excellent communication skills

·        Ability to multi-task, prioritize, and work in a fast-paced environment