Customer Service Representative (CSR)

This is a fully in-office position.

We are looking for a friendly, detail-oriented Customer Service Representative to join our team at our PHS Branch. This individual will be the first point of contact for our clients—answering inquiries, coordinating appointments, and ensuring a seamless customer experience from first contact to service completion.

• Serve as the primary point of contact for customers via phone, email, and in-person
• Delegating lead flow to Sales Department
• Schedule appointments and dispatch service technicians
• Provide information about services, pricing, and timelines
• Resolve customer concerns with professionalism and care
• Maintain accurate records of customer interactions and service details
• Process Payments and Statements
• Handle administrative tasks such as data entry and billing support
  

• Minimum of 2-years' Experience in a Professional Setting (Reception and/or CSR)
• High Diploma (or Equivalent)
• Proficient in Microsoft Office Applications (Outlook, Word, Excel, etc.)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Problem-solving mindset and positive attitude
• Good Adaptability Skills (Able to Remain Calm During Stressful Customer/Employee Encounters)
• Detail Orientated/Organized
• Industry Knowledge is preferred but not required

Benefits

• Competitive hourly pay
• Paid time off and holidays
• Health, dental, and vision insurance
• Opportunities for growth within the company
• Supportive team environment