Customer Service Representative (CSR)

POSITION SUMMARY: Operate a multi-line phone system promptly, using proper telephone etiquette. Take and deliver accurate telephone messages. Perform a variety of daily tasks and errands. Responsible for making travel arrangements for internal employees.  Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

WORK ENVIRONMENT: A controlled atmosphere set within an office environment.

JOB FUNCTIONS:

• Comply with all Federal, State and Local laws.


• Have the ability to fluently read, write, and speak in English.


• Adhere to guidelines, policies and procedures as described in the Jacam handbook.


• Adhere to Jacam’s Drug and Alcohol policy and agrees to submit to random drug testing as a condition of employment.


• Cooperate with fellow employees towards completing a common goal.


• With instruction and materials, create presentations and manuals as required.


• Answer phones per procedure. Promptly and with proper telephone etiquette.


• Use all equipment associated with position. Copier, postage scale & meter, fax machine and general office equipment.


• Be precise, detail-oriented, and organized while processing multiple activities

QUALIFICATIONS:

• High School Graduate or General Education Degree (GED) and one or two years’ experience.


• Initially type at 35 wpm with an error of 1/100 keystrokes. Goal to be 80 wpm and 1/500 errors per keystrokes.


• Be highly organized and able to follow a systematic method of performing a task.


• Be dependable, trustworthy, truthful and credible in the workplace.


• Build communal relationships with customers and co-workers.


• Exhibit a cheerful demeanor toward others.

SKILLS & ABILITIES:

• Computer Skills: A background in MS Office applications is required.


• Customer Service Skills: Meets internal and external commitments and responds promptly to employee and/or manager needs.


• Other Requirements: Valid driver’s license