Customer Service Representative (CSR) - PartiTime Temporary

Customer service representative

Part-time  |  Temporary  |  On-site in Columbia, SC

Schedule: Part-time,
hours TBD

Duration: Temporary

Are you passionate about helping other
people? You’ve come to the right place!

ARK Products is
a small family company in Columbia, SC that makes sensory tools for individuals
who have special needs. We’re looking for an experienced customer service
professional to join our team in a part-time, temporary role and handle all
incoming customer service inquiries.

•     Have you ever ordered from a company online? Did you
need to contact them before or after you placed an order? The person who helped
you – that’s you here! You’ll be responsible for answering the phone, answering
email tickets, monitoring live chat, and responding to comments and messages on
social media. You’ll prioritize requests as they come in and go above and
beyond to help resolve any issue.

•     Work one-on-one with customers via multiple channels
(phone, email).

•     Process phone orders and mail-in orders.

•     Assist customers at any stage of the order process they
may need help with, from choosing the right products to placing, editing, or
expediting an order to returns, warranties, and delivery issues.

•     Troubleshoot issues reported by customers and offer
solutions.

•     Keep an eye out for valuable customer insights and
share them with the rest of the team.

•     Master the products, learning all of their features and
functions and when to recommend each one.

•     Light office support – greet visitors, make sure the
reception area is tidy and well stocked, run errands, mail catalogs, write
thank-you cards, etc.

•     Special projects as assigned.

Requirements

•     Customer service experience is required. You’ve
worked directly with customers by phone, email, or chat and are comfortable
handling a high volume of inquiries.

•     You’re passionate about support. You’re able to
empathize with people in a genuine way that lets them know you care.

•     You understand that everyone has a bad day and gets
frustrated sometimes, including customers. You don’t take this personally or
let it get under your skin. You see it as an opportunity to fix a problem for
someone and help make their day.

•     You like solving problems and coming up with creative
solutions.

•     You have strong writing skills and are a stickler for
details.

•     You value good old-fashioned work ethic. You take
initiative and ownership to see things through to completion. If it needs
doing, you do it.

•     Customer service sometimes throws us curveballs!
Surprises don’t faze you. You like the challenge and can be flexible.

•     You’re an excellent communicator and multitasker.

•     You’re reliable, self-sufficient, and comfortable
working independently to get things done. You work with a sense of urgency and
know how to hustle.

•     You’re eager to learn and always looking for ways to
make improvements.

Benefits

•     This is a part-time, temporary position. Previous
customer service experience is required so you can get up to speed quickly.

•     This is an on-site position in a relatively quiet and
casual yet professional office setting. Most of your interactions with
customers will be over the phone and via email.