Customer Service Representative - CT

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

• Provide exceptional customer service through phone, email, and in-person interactions.


• Build and nurture strong customer relationships.


• Assist customers in selecting the appropriate products for their needs.


• Retrieve and bring product samples to customers in the showroom


• Accurately maintain customer contact information and transaction records.


• Follow up with customers on quotes, inquiries, and sales opportunities.


• Process sales transactions, payments, and generate sales orders.


• Create shipping orders and packing lists.


• Answer inbound sales calls and proactively make outbound calls.


• Maintain and create marketing materials.


• Collaborate with the Sales Representative.


• Stay informed about company products and services.


• Perform additional duties as required.

• High School Diploma or GED equivalency required.


• 1 or more years of customer service experience.


• Focus on customer account management is preferred

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.  Examples include:  Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.