Customer Service Representative - Cutting Tools

We are seeking a detail-oriented and professional Customer Service Representative - Cutting Tools to join our team. This role is central to maintaining strong customer relationships and ensuring smooth order processing and support. The ideal candidate will have experience supporting cutting tool products or a strong working knowledge of cutting tool applications and industrial manufacturing environments. They will thrive in an office setting and be passionate about delivering outstanding service to our industrial and commercial clients.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and internal systems.
• Process orders, quotes, and returns accurately and efficiently.
• Provide product information and support related to our products and services.
• Coordinate with internal departments (sales, warehouse, accounting) to ensure timely and accurate fulfillment.
• Maintain and update customer records in the CRM system.
• Troubleshoot and resolve customer issues with professionalism and urgency.
• Support the sales team with orders and customer follow-ups.
• Uphold company standards for service quality and responsiveness.
• Multitask effectively—manage multiple customer requests, order entries, and follow-ups simultaneously while maintaining accuracy and a high level of service.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Knowledge of cutting tools, machining, and industrial tooling products strongly preferred.
• Ability to read and interpret tooling specifications, part numbers, and customer requirements.
• Experience supporting manufacturing, machine shop, MRO, or industrial distribution customers.
• Previous experience in customer service, preferably in a distribution or industrial setting.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and collaboratively in an office environment.
• Attention to detail and strong organizational skills.
• Technical aptitude or willingness to learn product specifications.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Plan
• Paid Time Off
• Paid Holidays
• Company Paid Life Insurance
• Company Paid Short-Term Disability
• Company Paid Long-Term Disability
• Employee Assistance Program

About SurfacePrep

Founded in 1956, SurfacePrep is North America’s leading provider of surface enhancement solutions, with over 60 locations across the United States, Canada, and Europe. We help manufacturers improve performance, quality, and efficiency with industry-leading equipment, consumables, expertise, and process solutions.