Customer Service Representative - Dedicated Ministry Client

Description

This position will be onsite in the MicahTek office (not a remote position) located at 8215 South Elm Place, Broken Arrow, OK 74011. 

Work schedule will be Monday through Friday from 8:00AM to 5:00PM.  

The primary responsibility will be to make outbound calls to existing customers, asking a series of questions, then attempt to schedule appointments for a program opportunity.

The secondary responsibility (in a backup capacity) will be to assist customers calling in regarding product and service information for one ministry client. You must be able to multi-task while understanding the details of processing orders, product returns, customer complaints, selecting and explaining potential solutions, expediting corrections or adjustments, while answering general questions. Customer satisfaction is the top priority.

Requirements

Proven customer support experience is preferred.

Microsoft Office knowledge.

Excellent communication and active listening skills.

Strong attention to detail skills and quality focused.

Dependable with outstanding attendance record.

Ability to multi-task, prioritize and manage time effectively.