Customer Service Representative - Dental Office | Full-Time | Bilingual (preferred)

The Staff Pad is proud to partner with a reputable
health center in Pomona, CA committed to providing access to high-quality
healthcare while empowering patients, employees, and community partners to
improve their well-being and strengthen the health of the communities they
serve.

We are seeking a dependable Customer Service
Representative for their Dental Clinic to deliver exceptional service and
enhance the patient experience by ensuring a welcoming, timely, and accurate
check-in process.

Reporting to the Front Office Lead, the Customer
Service Representative is responsible for greeting and assisting patients and
visitors with courtesy, professionalism, and respect while creating a positive
first impression.

Schedule: Full-Time

What You’ll Do

Key Responsibilities

• Welcome patients and clinic visitors
  with a warm, friendly smile
  
• Greet and assist all patients and
  visitors promptly, courteously, and professionally
  
• Treat patients, visitors, and staff with
  dignity, kindness, and compassion
  
• Deliver exceptional customer service to
  enhance the patient and staff experience
  
• Support smooth patient flow by promptly
  completing check-in and communicating next steps
  
• Verify patient eligibility and assist
  with enrollment in additional programs based on program qualifications
  
• Verify and update patient demographics,
  insurance, and other required information in the EMR
  
• Collect payments and follow cash-handling
  procedures established by the Finance Department
  
• Obtain required patient documentation,
  including photo ID, insurance, Medi-Cal, Medicare, and/or Social Security cards
  
• Assist patients with completing required
  forms
  
• Notify back-office care team members
  when patients complete the check-in process
  
• Confirm appointments & follow up on
  appointment no-shows as directed
  
• Maintain assigned program logs as
  directed by the Clinic Manager or doctor
  
• Actively participate in assigned care
  team meetings
  
• Complete assigned clinic closing duties,
  including securing the facility at the end of the shift
  
• Maintain a safe, comfortable environment
  for patients, families, and staff
  
• Follow HIPAA standards and maintain
  strict patient confidentiality
  
• Perform other duties and
  responsibilities as assigned
  

What We Are Looking For

Experience, Skills and Attributes

• 1-2 years’ experience working in dental
  office ((prior dental experience required))
  
• Excellent customer service and
  professional phone etiquette
  
• Strong computer skills, including
  keyboarding, Windows, and accurate data entry
  
• Bilingual in English and Spanish
  preferred
  
• Exceptional patient relations and
  interpersonal skills
  
• Ability to work effectively with diverse
  populations
  

What You Can Expect

Work Environment

• Fast-paced clinic front-office
  environment
  
• Frequent interaction with patients,
  visitors, and staff
  
• Shared office space with extended
  computer use
  
• Occasional travel to clinic and
  meeting locations within the service area
  

Compensation and Benefits:

• Competitive Hourly Pay
  
• Medical, Dental and Vision Insurance
  
• Holiday Vacation and Sick Leave
  
• Employee Assistance Program
  
• Life Insurance (Basic + Voluntary)
  
• Tuition Reimbursement
  
• 403(b) Retirement plan with 6% match
  

If you are a compassionate, service-minded
professional who enjoys helping others and creating positive patient
experiences, we’d love to hear from you. Join a team where your dedication and
attention to detail help patients feel welcomed, supported, and cared for at
every visit. Apply today !