Customer Service Representative - Digital Printing - Rewarding Work

Xerox Corporation seeks Customer Service Representative for their Tampa location.

ESSENTIAL FUNCTIONS:

The Customer Service Representative leads the daily work functions for service delivery for HCA Healthcare Enterprise which will require experience with extensive array of network color printer and Digital Front Ends – including experience with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling

The objective of the position is to drive superior customer service by demonstrate & executing external communication strategy to articulate value and capability of the solutions and support the strategy.

The CSR is the main focal point for daily customer communications and escalations.

MAIN RESPONSIBILITIES.

• Manage communications for jobs in progress, any special requests, and working with production on timelines with customer/3rd party vendors.
• Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)
• Record all incidents that occur inside the operation associated w/solutions to ensure Timeliness SLA is met. Response expectation within 1-4 hrs.
• Participation in quality & procedures' improvement initiatives
• Coordinates employee customer training (order, tracking process)
• Become proficient with online Tools (WebCRD, ODNet, etc.)

EXPERIENCE: 

• 5+ years relevant experience - Experience with extensive array of network color printer and Digital Front Ends - Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling

EDUCATION: Minimum High School diploma or equivalent