Customer Service Representative (Distribution Sales Desk)

Summary and Purpose:

In the role of Customer Service Representative, you will assume responsibility for generating quotes, processing orders, and actively participating in cross-functional teamwork with departments including Engineering, Production Control/Manufacturing, and Accounting. Success in this role hinges on your robust organizational and communication abilities, fostering a collaborative team environment.

KEY RESPONSIBILITIES:

• Efficiently process customer orders, ensuring accuracy and timeliness.
• Source and Purchase, including processing of Multiple Requisitions and Procurement Orders to meet customer requirements from key vendors and alternate sources as needed.
• Provide exceptional customer service, addressing inquiries and resolving issues.
• Collaborate with cross-functional teams, including Engineering, Production, and Accounting.
• Generate quotes for standard products and handle special product entries.
• Assist with general office administrative tasks as needed.

STARTING WAGE:

• $20-25/hour, depending on experience.
• Overtime pay after 40 hours.

SCHEDULE:

• 7:00 AM – 3:30 PM (negotiable)
• Normal shift: 8 hours per day, Monday through Friday, with occasional overtime.
• Approximate weekly hours: 40-42 hours on average.

Why You Should Seize This Opportunity:

At Moeller Precision Tool, we're not just a company; we're a team committed to excellence. As a leading manufacturer of standard and specialized die components worldwide, we provide a stimulating work environment with opportunities for career growth. Here's what we offer:

• Competitive Compensation: Earn a competitive salary as a Customer Service Representative, based on your experience.
• State-of-the-Art Facilities: Supported by a spacious manufacturing facility equipped with cutting-edge technologies.
• Comprehensive Benefits: Enjoy a full suite of benefits, including Blue Cross Blue Shield healthcare, Eye Med Vision, Guardian Dental, and a Flexible Spending Account.
• Generous Time-Off: Benefit from paid time off, including most major holidays.
• Career Growth: Take advantage of opportunities for career advancement within our organization.

Location:

Moeller Precision Tool is centrally located in Tennessee, just a 15-minute drive from Nashville, offering easy access to I-24, plenty of local restaurants, and many nearby apartments.

About Us: 

Established in 1953, Moeller Precision Tool is a global leader in precision tooling for the metal forming and stamping industry. With a vast distribution network, our products are trusted in industries ranging from appliances to automotive and pharmaceuticals. As a family-owned and operated company, we take pride in our two U.S. facilities and international presence in Canada, Mexico, Italy, and the UK. Our growth is driven by innovation and our dedicated team, and we're committed to promoting talent and nurturing careers across all our manufacturing sites. 

As part of our growing team, we are seeking a hard-working and enthusiastic Customer Service Representative to contribute to the success of our operations.

Learn more about what we do by watching this video: https://www.youtube.com/watch?v=ynzjChRFqKk 

Come Join Our Team! 

Visit our website for more information: https://moellerpunch.com/

 REQUIREMENTS:

• This is a full-time, in-person position based at our Antioch, TN distribution facility. Remote or hybrid work is not available.
• Strong computer and data entry skills, with proficiency in common office software.
• Excellent attention to detail and the ability to work collaboratively in a fast-paced team environment.
• Effective verbal and written communication skills.
• High School Diploma or GED required.

PREFERRED QUALITIES:

• 2+ years of order entry and customer service experience.
• Prior experience in an order entry role within an industrial distribution or similar distribution environment.
• Familiarity with tool and die manufacturing.
• Making procurement decisions, freight and international trade experience.