Customer Service Representative - Dynamic Team

Our customer is a reputable insurance company and they are growing fast here in Tampa Bay! They are looking for Customer Service professionals to join their team who are comfortable managing a high volume of incoming calls while providing exceptional service to their policy holders & agents. The ideal Customer Service Representative will be service oriented, an excellent communicator, and exercise patience & compassion.

Upon going permanent, this company offers career growth & development as well as a fun, team oriented environment.

Responsibilities:

• Respond to the service needs of policy owners, general agents, producers, field personnel and home office employees, maintaining ownership until completed
• Act as primary service contact for customers and agents
• Respond to telephone, on line, and written inquiries
• Process policy level transactions within level of authority
• Conduct research when needed to complete service requests
• Handle all service requests within department service standards
• Prepare service reports when requested

Qualifications:

• One year experience in Customer Service area (previous call center, retail, and/or hospitality)
• Proficiency with Microsoft Office products required
• Demonstrated customer service focus / superior customer service skills.
• Excellent communication skills and ability to interact on a professional level with internal and external personnel
• Results driven with strong problem solving and analytical skills. Ability to efficiently navigate through systems and websites to maximize time with callers.
• Ability to work in a fast-paced environment; and manage changing priorities effectively.
• Ability to work within a call center scheduled environment.
• Detail-oriented and exceptionally organized

Pay: $17 to $18/hour

Location: This is an in-office position only.

Schedule: During two weeks of training, the schedule is 9am to 5:30pm. On training is completed, the work schedule will 11:30am to 8pm ONLY. Representatives will need to be flexible for occasional overtime during peak season, or should there be a catastrophic event.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.