Customer Service Representative - Dynamic Team

Customer Service Representative

Mutual of Omaha Mortgage

$10 an hour + bonus

Vision, Medical, Dental, Life Insurance, Retirement

Full-Time

Job Summary

At Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services. We’re looking for highly skilled call center representatives to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. As the voice of our company, the call center representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about playing an integral role in helping clients with their financial solutions.

Skills and Qualifications:

• Strong communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Computer literacy
• Phone skills

Responsibilities:

• Handle a large volume of warm inbound and outbound calls in a timely manner
• Read scripts verbatim for products and services and rebuttal when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions and concerns are handled properly
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for customer service, productivity, and quality

The Person:

• Previous sales or customer service experience (in any capacity whether full time or part time)
• Call center experience preferred
• Desire to Succeed
• Motivated, Competitive, and Driven
• Great communicator and relationship builder
• Microsoft Office Proficient required (utilization of Outlook is a must)

The Perks:

• $10/hour + Bonus
• Work/Life Balance: 40 hours/week Monday – Friday / 7:30am – 4:30pm
• Benefits: Medical/ Vision/ Dental/ 401K/ FSA
• Growth Opportunities