Customer Service Representative - Dynamic Team

Sparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical Trade
Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.
We aim to onboard a seasoned Customer Service Representative with a background in the electrical trade industry to enhance our team. Success in this role is defined by the ability to demonstrate outstanding communication skills, a deep comprehension of electrical products and services, and an unwavering dedication to creating exceptional customer experiences.
What can we do for you?

• Unwavering Stability
• Supportive Management that encourages growth opportunities
• Company Events
• Personal and Professional improvement
• Medical, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Celebrate Paid Holidays
• 401K with company match
• Tuition reimbursement
• Referral Program
• Competitive Pay ranging from $20 - $25/hour plus commissions and bonuses!

Responsibilities for the Customer Service Representative:

• Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service via phone, email, and in-person interactions.
• Utilize product knowledge and understanding of electrical trade practices to assist customers with product selection, technical questions, and troubleshooting.
• Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
• Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless customer interactions and resolution of inquiries.
• Maintain accurate customer records, including contact information, communication history, and order details.
• Identify opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.
• Stay up to date on industry trends, product developments, and regulatory requirements relevant to the electrical trade.

Requirements for the Customer Service Representative:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Minimum of 2 years of experience in a customer service role within the electrical trade industry.
• Strong knowledge of electrical products, equipment, and systems.
• Excellent communication skills, both verbal and written.
• Proficiency in customer service software and systems, with experience using CRM platforms preferred.
• Strong problem-solving skills and the ability to handle challenging situations.
• Detail-oriented, strongly organized and the ability to multitask in a fast-paced environment.
• Commitment to providing exceptional customer service and building positive relationships with clients.

Embark on a dynamic journey with us! Join our growing family of electrical wizards in St. Louis! For 30+ years, we’ve been lighting up homes and businesses. Be more than an employee; be a valued team star!

We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, and company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.
 

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