Customer Service Representative (Early Shift)

Description

Four Star Seafood is a leading provider of fresh, high-quality seafood to restaurants, chefs, and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers, and part of a close-knit team that supports each other through each day.

Are you looking for an early morning schedule? Do you love fresh seafood? Are you a customer orientated team player who takes initiative and loves problem solving? If so, come join our dynamic and growing company!

Responsibilities:

• Manage incoming/outgoing calls, providing exceptional customer service to internal departments, customers, and restaurants.
• Receive and handle customer concerns, providing appropriate solutions and alternatives within company standards and policies to ensure timely resolution.
• Receive, process, and enter orders into the company ordering system.
• Review and proof all orders for accuracy.
• Assist with order pick-ups for from wholesale and retail clients.
• Print invoices, maintain records, and assist with requests from the Operations Teams.
• Provide delivery updates to wholesale and retail clients.
• Follow communication procedures, guidelines, and all company policies.

Requirements

If you would like to join our dynamic team, you will bring the following traits to the position:

• Minimum of 2 years of experience providing exceptional customer service.
• Strong phone contact handling skills and great active listening skills.
• Sound knowledge of Microsoft Office Suite and Google products.
• High school diploma or GED equivalent.
• Basic math skills (add, subtract, multiply, and divide), with high attention to detail.
• Work well under pressure with strong ability to multi-task and prioritize.
• Ability to learn quickly, adapt, and manage time effectively.
• Professional "go-getter" who understands what it takes to provide exceptional guest service.
• Excellent communications skills and confidence, with a positive attitude.
• Trustworthy with strong work ethic and integrity.
• Speak English fluently and coherently. (Bilingual a plus!)

Work Hours and Availability:

This is a full-time position based out of the San Francisco location. Approximate hours: 2:00am – 11:00am; some flexibility is required. Hours will vary based on business needs.

Compensation and Benefits:

The pay scale for this position is $22.50 – $31.25 per hour. Employee benefits are available for all qualifying full-time employees, including paid time off, medical, vision, and dental insurance. In addition, employees receive fresh seafood products and company merchandise at cost plus 10%.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. By providing your mobile number and contact information, you hereby expressly consent to Four Star Seafood calling, texting, and/or contact you regarding your employment application.

Four Star Seafood is an equal opportunity employer and no employee, applicant, or candidate for hiring, promotion, training, or other benefit shall be discriminated against or given preference based on an individual’s, or their associates or relatives’, race, color, creed, sex, sexual orientation, religion, gender, gender identity, national origin, age, disability, ancestry, medical condition, marital status, veteran status, citizenship status, sexual orientation, or any other category or status protected by federal, state, or local laws. This policy governs all aspects of our employment.