Customer Service Representative - EdAmerica

Description

EdAmerica of Knoxville, TN is looking to hire several onsite full-time Customer Service Representatives. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done in higher education.

ABOUT EDFINANCIAL We continue to grow and just had the best year in our company’s 30-year history. Edamerica is an extended business office for colleges and universities across the country. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done in higher education. We hire people who are looking for more than just a job. We love to promote from within. We have a casual work environment, but we are serious about making sure our employees have a voice and feel like they are a part of the team. We believe that happy, engaged employees add value to our company. We promote a healthy work-life balance even offering a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.

Requirements

Hours of Operation:

Monday - Friday 8am - 8pm EST

Schedules will be created within these time frames based on business need at time of hire.

• Maintain a positive work atmosphere by behaving and communicating in a manner so that you get along with customers, clients, co-workers, and management.
• Embrace the Edamerica Culture: Get F.I.R.E.D U.P.!!! Flare with passion, Ignite those around you, Realize your potential, Enthusiasm…SMILE, Don’t give up, Utilize your talents, Play hard work hard!
• Responsible for the security of workstation and work area in regards to the confidentiality of the data and the systems
• Review Employee Handbook quarterly for changes and updates
• Maintain good attendance and punctuality
• Maintain professional dress and behavior
• Maintain positive attitude under stress
• All employees are expected to represent the company and its interests in a positive, professional manner inside and outside of the corporate environment.
• Work and communicate in a team environment.
• Type data into required systems with both speed and accuracy.
• Handle inbound and/or outbound phone calls on behalf of school client’s offices
• Assist other areas of company as needed and maintain standards as assigned
• Ability to work independently on tasks such as manual calls, completing return mail, skip tasks, and adding reference information to accounts while meeting completion timelines set per department.
• Maintain department standards and achieve goals
• High-level of knowledge of the financial aid process and all loan phases, from pre-loan thru pay-off, including the ability to answer loan status questions.
• Provide feedback to department and company.
• Meet Edamerica standards/expectations for call statistics (average handle time and aux usage), quality and schedule adherence
• Assist with projects as needed.
• Be able to work all shifts as needed.
• Other duties as assigned.