Customer Service Representative - Energetic Workplace

A chemical manufacturing company in the flavor and fragrance industry is seeking a Customer Service Representative to join their team in Totowa, NJ. The ideal candidate must be able to work onsite full-time (M-F). 

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​Qualifications:

• Previous experience in customer service, sales, or other related fields
• Bilingual in English & Spanish preferred
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills